Refund Policy

Last updated: Feb 24, 2026

We want you to be absolutely in love with your personalized keepsakes. Because our products are handcrafted and custom-made just for you, we have specific policies regarding refunds and returns.

Customized Items

Personalized items cannot be returned or refunded unless they arrived damaged or with a clear manufacturing error. Please double-check all spelling and dates before submitting your order.

Damaged or Incorrect Items

If your item arrives damaged or incorrectly crafted, please contact us within 7 days of delivery with a clear photo of the item and packaging. We will prioritize sending a replacement at no additional cost to you.

Cancellations

Orders enter our production queue within 2 hours of placement. If you need to cancel or change your order, please email us immediately.